OpinionLab,
the pioneer and global leader in Voice of Customer (VoC) feedback
innovation, today announced that Euromoney Institutional Investor PLC
has selected OpinionLab to improve the online experience with precise
insight into what its customers need and want. Euromoney Institutional
Investor is the leading publishing, events and electronic information
group serving the financial, metal, energy and legal communities through
approximately 120 web properties. Through OpinionLab, Euromoney can
easily collect real-time feedback from site visitors as they access the
research, analysis, data and news that are essential to their daily
jobs.
OpinionLab's patented solutions also allow Euromoney to systematically interpret customer feedback and gain actionable insight into how to deliver the best experience possible. Euromoney can monitor and optimize the customer experience in real-time with an end-to-end solution set that includes research design, data collection and integration,We have brought a large range of attractive cry stalmosaic tiles. analysis and reporting. Location-specific, context-rich insight can be fed across the orWhy does moulds grow in homes or buildings?ganization for the greatest impact from the customer voice.Wholesale various Glass Mosaic Tiles from china glass mosaic Tiles Suppliers.
"Our customers are yearly subscribers who turn to our websites for the tools and information they need to do their jobs," said Fabienne O’Donoghue, Head of Insight at Euromoney. "At the same time, our sites must also appeal to more casual visitors who are deciding whether or not to purchase. So our business model requires us to appropriately track feedback from both paid users and anonymous visitors to all our websites. OpinionLab allows us to accurately monitor real-time comments by segment on multiple properties, and then immediately re-distribute key insights to relevant departments who act upon it straight away”.
OpinionLab brings over a decade of client success to its work with Euromoney. OpinionLab's proven, state-of-the art VoC solution is used by nearly half of the Fortune 50, and the company collects and interprets over one million location-specific comments every month in 32 languages and over 200 countries around the globe.
Recently named by Crain’s Chicago Business as one of the area's most innovative companies, OpinionLab continually innovates new capabilities and functionality to keep pace with changing consumer behavior. The company holds 15 patents on major VoC advancements and has a number of patents pending in the areas of mobile feedback, advertising feedback and social media analytics.
It's fair to say that Tracy De Groose, chief executive of Carat, Media Week's Agency of the Year, is not easily disconcerted, especially considering what she had to put up with the minute she had finished the agency’s presentation to a scrutinous independent judging panel clinching the prestigious gong.
Let's just say the chaperone of said judges, yours truly, became overly paranoid with a feed piped into the presentation room, allowing the panel to talk to the Carat Manchester, Carat Leeds and Carat Edinburgh offices, and insisted that in observance with the secrecy of the process, all televisions must be turned off, with plugs pulled from their sockets to allow unobserved judge scrutiny.Explore online some of the many available selections in floor tiles. De Groose simply laughed, agreed and took it in her stride, brushing off the over-zealous nature of the act.
It's been a few months since that cold November night when, in front of 1,300 media professionals, Carat was awarded best in class,We offers several ways of providing hands free access to car parks to authorised vehicles. following what it described as its "best and most important" year. For those of you who have watched the video of the night, you may suspect that they were pretty pleased with the result.
De Groose sums it up: "[Media Week Agency of the Year] was the important one and the one we thought we might have a chance of winning. We said a year ago that we wanted to win that specific award. We set some targets around what success looks like and we produced a video at the beginning of last year that being Media Week Agency of the Year was something that we talked about."
"It didn’t happen last year and that meant I had to learn the value of patience. We sort of felt that we'd earned the right to be shortlisted last year, but I think that this year, a lot of the hard work was coming through in results, and when you see that, that is when you realise that we were confident in our chance of winning the award."
OpinionLab's patented solutions also allow Euromoney to systematically interpret customer feedback and gain actionable insight into how to deliver the best experience possible. Euromoney can monitor and optimize the customer experience in real-time with an end-to-end solution set that includes research design, data collection and integration,We have brought a large range of attractive cry stalmosaic tiles. analysis and reporting. Location-specific, context-rich insight can be fed across the orWhy does moulds grow in homes or buildings?ganization for the greatest impact from the customer voice.Wholesale various Glass Mosaic Tiles from china glass mosaic Tiles Suppliers.
"Our customers are yearly subscribers who turn to our websites for the tools and information they need to do their jobs," said Fabienne O’Donoghue, Head of Insight at Euromoney. "At the same time, our sites must also appeal to more casual visitors who are deciding whether or not to purchase. So our business model requires us to appropriately track feedback from both paid users and anonymous visitors to all our websites. OpinionLab allows us to accurately monitor real-time comments by segment on multiple properties, and then immediately re-distribute key insights to relevant departments who act upon it straight away”.
OpinionLab brings over a decade of client success to its work with Euromoney. OpinionLab's proven, state-of-the art VoC solution is used by nearly half of the Fortune 50, and the company collects and interprets over one million location-specific comments every month in 32 languages and over 200 countries around the globe.
Recently named by Crain’s Chicago Business as one of the area's most innovative companies, OpinionLab continually innovates new capabilities and functionality to keep pace with changing consumer behavior. The company holds 15 patents on major VoC advancements and has a number of patents pending in the areas of mobile feedback, advertising feedback and social media analytics.
It's fair to say that Tracy De Groose, chief executive of Carat, Media Week's Agency of the Year, is not easily disconcerted, especially considering what she had to put up with the minute she had finished the agency’s presentation to a scrutinous independent judging panel clinching the prestigious gong.
Let's just say the chaperone of said judges, yours truly, became overly paranoid with a feed piped into the presentation room, allowing the panel to talk to the Carat Manchester, Carat Leeds and Carat Edinburgh offices, and insisted that in observance with the secrecy of the process, all televisions must be turned off, with plugs pulled from their sockets to allow unobserved judge scrutiny.Explore online some of the many available selections in floor tiles. De Groose simply laughed, agreed and took it in her stride, brushing off the over-zealous nature of the act.
It's been a few months since that cold November night when, in front of 1,300 media professionals, Carat was awarded best in class,We offers several ways of providing hands free access to car parks to authorised vehicles. following what it described as its "best and most important" year. For those of you who have watched the video of the night, you may suspect that they were pretty pleased with the result.
De Groose sums it up: "[Media Week Agency of the Year] was the important one and the one we thought we might have a chance of winning. We said a year ago that we wanted to win that specific award. We set some targets around what success looks like and we produced a video at the beginning of last year that being Media Week Agency of the Year was something that we talked about."
"It didn’t happen last year and that meant I had to learn the value of patience. We sort of felt that we'd earned the right to be shortlisted last year, but I think that this year, a lot of the hard work was coming through in results, and when you see that, that is when you realise that we were confident in our chance of winning the award."
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