For Coastal Commerce Bank customers, that dream is an actual reality,
and billboards across the area are splashed with bankers’ personal cell
phone numbers in the bank’s latest campaign to attract new customers.
“People
always say that banks keep banker’s hours,” said Chip Ourso, executive
vice president and chief lending officer for Coastal Commerce Bank.
“What are those,A group of families in a north Cork village are suing a bestplasticcard
operator in a landmark case. banker’s hours? We now have a banking
officer on call 24/7. If you lose your debit card in the middle of the
night, call us. There are businesses that are open 24/7, and so are we.
We are at our customers’ service, and someone will always be around to
take your call.Cheap logo engraved luggagetag at wholesale bulk prices.
”While
all local and national banks essentially offer the same services –
loans, mortgages, saving and checking accounts and credit cards –
personalized customer service is where local banks strive to be
indispensable to their current customers and how they work to attract
new customers.
“Most banks have the same products, but better
customer service is what it boils down to,” Ourso said. “You should
expect more from your bank, and customers deserve a lot from their
bankers. We are committed to offering excellent customer service and to
be the best we can be. We will return your calls, give cookies to your
children or walk you to your car in the rain. We’ll meet you at your
office, our office or even somewhere in between. We want to be available
to customers.”
In addition to all the little things, the bank
teller fits all of the big things – its variety of services.An
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Coastal Commerce customers have options like business and student
banking accounts and corporate cash management services. Kasasa
checking, a national brand of interest earning checking accounts, is
also available at the bank, and the service allows customers access to
rewards like high rates, cash back, digital downloads and donations.
“We are not tied to a cookie-cutter loan structure,Cheap logo engraved luggagetag
at wholesale bulk prices.” Ourso said. “We do what makes sense to help
our customers attain their goals. We are flexible and use common sense
instead of strict underwriting for our loans. We have knowledge of the
community that big banks don’t have.”
“We hope to keep in better
contact with those who only come in to open the initial account,” said
Steve Crispino, vice president of South Louisiana Bank. “That first
meeting is the most important, and we need to keep in touch with these
customers because we may never see them again. We are always working to
evolve that technology platform for our customers. New technology is
always posing a challenge, so we stay on top of it and advance with it
as much as possible. We are tracking our website to see how many people
visit so that we will know the needs of our online customers and better
serve them.”
When it comes to attracting new customers, the bank
also relies on the opposite end of the technology spectrum by cashing
in on the good, old fashioned grapevine.
“Our current customers
help us gain new customers by word of mouth,” Crispino said. “Customers
want someone who cares and offers great service. We hear good things
about our bank, and you don’t need much else when you have good word of
mouth. We get to know our customers and then knowing what they need is
easy.”
Like Coastal Commerce Bank and Synergy Bank, South
Louisiana Bank also offers the same bells and whistles services like
loans, mortgages,You can order besthandsfreeaccesscheap
inside your parents. saving and checking accounts, safety deposit boxes
and credit cards, and Crispino said that mortgage rates, which are at
an all-time low, are also attracting customers.
“We don’t pull
the bait and switch of not knowing your customers,” he said. “We take
pride in knowing our customers and their needs, and we work to provide
personal service and a good experience. We are accessible and
people-friendly, and we really try to make you feel like more than just a
customer.
Charles Russell LLP technology and media specialist
Vanessa Barnett said its acceptable to say Apple is in decline due to
increased competition but said it will recover based on less patent
disputes and the launch of new products.
“It’s interesting times
in technology right now. For a number of years Apple really did ‘kick
ass’ in terms of the quality of its products, the design, the usability –
and the hype. But in the last couple of years we have seen the rise of
both Android as a phone OS and Samsung as a ‘cool’ consumer technology
company. So it’s fashionable right now to say Apple’s on the slide.
“But
at the end of the day, they have good people, good ideas and there’s
still a big bit of Steve Jobs in the company’s DNA. I’d call this a blip
not the beginning of the end. The patent wars will settle down, new
products will be launched and the rise of Apple will begin again. It may
not be as overpowering as at the time of Steve Job’s but anyone who’s
thinking about writing them off is probably engaging in wishful
thinking.”
Magister Advisors managing director Victor Basta said
Apple needs to be more innovate with its devices and focus on
developing its software and serving its large base of credit
card-enabled customers through micropayments.
“If, as some are
forecasting, Apple’s device sales are disappointing, the very worst
thing the company could do is double down on device innovation. One
definition of madness is to repeat what you have done historically and
hope for a different result.”
“Apple in our view is a business
going through a necessary transition from hardware as the dominant
revenue stream. The right thing for Apple to do is to broaden themselves
out, serve their huge community of credit card enabled customers, and
focus on micropayments and software.”
“The world now is awash
with device innovation. Devices are of course a fundamental part of
Apple’s offer and will remain so. The point is that the device market is
now hugely competitive and Apple should focus on simply being
competitive – or good enough in other words. What is needed is a
balanced approach in the business.”
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